Friday, November 03, 2006

Day 3: 1-800-588-2300...Empire Today!

Have you heard that commercial before for Empire Carpet? Totally annoying commercials, yes. But I love Empire Carpet. About three years ago, we had just finished our first go-around of remodeling. The carpet in the family room was the last item on my list. It was berber. I HATE berber. It feels incredibly synthetic on your feet, traps dirt and is less than warm and snuggly to stretch out on in front of the fire.
It had to go. But, going to look at carpet was as appealing as a root canal. I saw an ad for Empire, saw they had like 24-months no payments, no interest. I scheduled the appointment for the next day at my house. The guy came out, he was super and very easy to work with. They really did bring the samples to my house and I could look at them in the very room the carpet was going to go in! It was wonderful.

We bought a mid-level carpet and yes...they really came and installed it the next day. Their contracted installers were polite, clean and quick. It looked beautiful. I couldn't believe it was really THAT easy!

We don't allow shoes in the house (I once read an article about the amount of lead you track in your house each year on the bottom of your shoes...that was it, no more shoes) and the kids cannot eat in front of the television, so the carpet stayed relatively clean, with the exception of the time Phillip threw up on it and the various spots where a naked potty trainer or baby would pee (okay and poo a time or two as well).

But, soon, mystery spots started to appear in places no one had peed, pooped or thrown up. In fact, I got the throw up stain out completely (with Capture carpet cleaner). Every six months or so, Chem-Dry would come and clean the carpets. The stains would disappear for a few weeks, but then they would always start to reappear. The carpet cleaner always had some lame excuse about what the stain was..."It is a sugary stain, must be apple juice." Likely story in a house with three children, but my kids don't even drink juice!

Finally, I switched carpet cleaning companies as I thought maybe I need the "deep clean" of Stanley Steemer. They went on and on about how horrible Chem-Dry is and restored the carpet to its original beauty. Then, they sold me on some "maintenance package" that was an extra $150. Soon, the stains were back.

Finally, the carpet started to look so bad I was embarrassed. I decided to call Empire and complain. I called the 1-800 number nearly three years after I bought the carpet. The operator took my name and number and said she would have the local office call me. I didn't have much faith in that one. Within a few hours, they called. I briefly explained the dilemma and said I knew it sounded strange, but it was true.

Within a few hours of that, they were here to inspect the carpet. He examined, smelled, measured, etc. We discussed how often I had it cleaned, the pattern of the stains, the size and appearance. He agreed that it appeared strange.

He brought in samples for me to look at in the event they were going to replace it. I picked out a new carpet (very similar to what we had) and he said he would be back in touch in a day or two. The next day, he called to say they were replacing the entire carpet and pad for free...Could they come tomorrow to get the job done. No arguing, no speaking to a supervisor, no letter-writing, no questions...just replacing the whole thing!

The installers came and once again, got the job done (these guys did even better work than the first guys). The installer echoed my thoughts on Empire and said they were a great company. He said that carpet can have defects during manufacturing, especially if you have stain protectent put on (as we did). It can clump in areas and actually end up attracting dirt. Or, he said, it could have just been a bad run of carpet. Either way, he said, the stains didn't look right to him either.

Amazing in 2006 to get that kind of service from a large national company, or any company for that matter. So, the next time you need carpet, call 1-800-588-2300, Empire Today!




Anne said...

That is AMAZING service!!

Anonymous said...

I'm moving to Indy area and need the whole house carpeted. I've been googling Empire and found lots of customer complaints, but none from the Indy area, as far as I can tell. I am glad to hear of a satisfied customer in Indy. How was the pricing compared to big box stores (Lowes, etc.?)

Anonymous said...

Forget Crawling Downloads With NZB Files You Can Instantly Find HD Movies, Console Games, Music, Applications & Download Them at Fast Speeds

[URL=][B]NZB Search[/B][/URL]

Anonymous said...

[url=][b]wetter online[/b][/url]

[url=][b]wetter jetzt[b][/url]

Anonymous said...

Analysis Our Wasting of consciousness Prices at, The Unequalled [b][url=]Online Dispensary [/url][/b] To [url=]Buy Viagra[/url] Online ! You Can also Apprehend Wonderful Deals When You [url=]Buy Cialis[/url] and When You You [url=]Buy Levitra[/url] Online. We Also Note a Mammoth Generic [url=]Phentermine[/url] In shore up of Your Victuals ! We Huckster M‚foofaraw signpost [url=]Viagra[/url] and Also [url=]Generic Viagra[/url] !

Anonymous said...

I read this forum since 2 weeks and now i have decided to register to share with you my ideas. [url=]:)[/url]

Anonymous said...

Hi Guys,Just registered here and looking to have a great time. I am looking for the best cash gifting program out there in the internet. Can you guide me?

Below are some sites that I found and I am not sure how much they are going to help me.
[url=]cash gifting[/url]
[url=]join cash gifting[/url]
[url=]best cash gifting program[/url]

Anonymous said...

ӏ аm suге this pοst hаs touchеԁ аll the intеrnеt vіewers, іts really rеally nіce article
on buіlԁing up neω wеblog.
My page: Chemietoilette

Anonymous said...

If yоur oven thermometeг doeѕ not match your oven temperаturе
setting, уou ωill ωant to have yоur oνen cаlibrаteԁ.
I cаn't exactly remember why--maybe it was peer pressure from our health-driven community, who knows. It should be spread onto the pizza stone or pan in a layer less than an inch thick, and then the squash crust will need to be baked for at least 20 minutes before putting toppings on it and baking again.
Review my site pizza pan avon lake

Anonymous said...

gusanos de arena de dune ebook free robert collier ebook [url=]ebook pro[/url] how to blog ebook free

Anonymous said...

I always emailed this web site post page to all my friends,
as if like to read it after that my contacts will too.

Take a look at my site ... bathroom Vanity

Anonymous said...

Very deѕcriptivе pοst, I loνеd thаt
bit. Will therе be a part 2?

My blog post ::

Anonymous said...

Wow thаt was oԁd. I just wrote
an verу lοng сomment but aftеr I clickеԁ submіt my comment didn't appear. Grrrr... well I'm nоt writing all
that оvеr again. Regardlеss, just wantеd tо say
gгeat blоg!

Feel free to ѕurf to mу web blog: Chemietoilette
my webpage >

Anonymous said...

Hi, І ԁo thinκ уouг ωeb
sitе mаy be hаvіng intегnet browsеr compatibilіty іѕsues.
Whеnevеr I tаkе a loοk at your
wеb site in Safarі, it lookѕ fіne howeνer whеn ορеning in ӏE,
it's got some overlapping issues. I merely wanted to give you a quick heads up! Aside from that, excellent blog!

Here is my page ...
Also see my web site > augen lasern

Anonymous said...

you're in reality a just right webmaster. The website loading speed is amazing. It kind of feels that you're doing any unique trick.
Also, The contents are masterpiece. you've done a fantastic process on this topic!

Also visit my web site how to make money fast online for free

Anonymous said...

Hi! I've been following your web site for a while now and finally got the bravery to go ahead and give you a shout out from Lubbock Tx! Just wanted to mention keep up the fantastic job!

My blog ::

Anonymous said...

I was wondering if you ever thought of changing the structure of your site?
Its very well written; I love what youve got to say.
But maybe you could a little more in the way of content so people could connect with it better.

Youve got an awful lot of text for only having one or 2 images.
Maybe you could space it out better?

Here is my weblog ...

Anonymous said...

A Background In Practical Systems Of shoes
Locating Immediate Solutions Of shoes
Clarifying Real-World Plans In bag
Critical Criteria Of shoes Around The UK
Simplifying Sensible bag Products
A Guide To Aspects For bag

Anonymous said...

I light upon creditable [url=]louis vuitton財布[/url]
that more than equal things[url=]財布 メンズ[/url]
companies feel the intimidation of themselves bottleneck. In permanence copying[url=]グッチ バッグ[/url]
and imitation, that this affair hope for high-powered forever bottleneck can not be developed, and some may be struck away to nerve the dampener closed their doors. Immediacy, in proclivity to of evaluation how to make fun of cured, how to improve the working parts and dignity, but the adept voluntary design. Do a chaste aim of impedimenta originate, essential [url=]グッチ バッグ[/url]
rely on the masterful create penchant, you require to reach doused of the bottleneck sales, companies should be more illustrative[url=]バッグ 人気[/url]
into developing and mining things summary[url=]PRADA リュック[/url]